STAR TELEPHONE TELLER

STAR Telephone Teller

STAR Telephone Teller is an automated phone banking system that allows customers to access their account information, make transactions, and perform other banking activities over the phone.

Fort Sill CU has partnered with STAR Telephone Teller system to provide you with an easy information guide to anything about Fort Sill FCU! Whether you are curious about our products, services, or promotions, STAR Telephone Teller can give you the information you need.

STAR Telephone Teller speaks and understands both English and Spanish. A telephone session begins with instructions from STAR for you to wait or say "English" to navigate the system using your voice and **press one** to navigate using **touchtone**. Similar instructions are given in Spanish.

One of the advantages STAR offers is the ability to provide information about Fort Sill Federal Credit Union (FSFCU) products, services, and promotions to non-members. STAR accomplishes this by asking upfront, "What would you like to do?" STAR will tell you what to say: Current Accounts, Transfer Funds, General Information, Product Information, or More Choices. You're only asked to enter your Member ID and PIN when access to account information is needed for your selection. When security is an issue, safeguard your account information by entering numeric values using the phone keypad.

Directed Speech Mode is activated when English is selected. STAR will guide you through the menus by asking what you want to do, then telling you what words you can say. To hear the menu again say, "Repeat". To return to the previous menu say, **"Back"**. When your transaction is complete, STAR tells you the spoken command for that transaction. Knowing the command will allow you to **skip over menus** and **save time**.

To start giving commands, just say, "Hey, STAR" at any time during your call. STAR will tell you to, "Speak your command." To stop giving commands say, "Done" to return to **STAR Guided Menus** or **"Goodbye"** to end your call.

Call STAR at 580-581-1270 or 800-258-7329 Toll-Free

"Hey, STAR!"

For information on your account, select keywords from Column 1 and 2. To perform transactions, select keywords from Column 3. You can use just the keywords or make it into a sentence.

Column 1 (Information)	Column 2 (Account Types)	Column 3 (Transactions)
History	Savings/Accounts 1	Transfer
Deposits	Checking/Account 2	Transfer to Another Member #
Withdrawals	Christmas Club	Withdraw Check
Balance	IRA	Re-Order Checks
All Transactions	Certificate/Account #	Change PIN
Summary	Loan #	Lost or Stolen Credit Card
Next Due Date	Credit Card	Lost/Stolen Debit Card
Last Payment	FastCash Loan #160
Inquire Check #