Voice ID

When you call, your voice verifies your identity quickly and securely.

 
 
 

Your voice is as unique as your fingerprint—and that’s exactly what powers FSFCU’s Voice ID.

Voice ID analyzes more than 100 distinct characteristics of your voice, including tone, pitch, and accent, to create a personalized “voiceprint.” Once you’re enrolled, your voiceprint allows us to verify your identity quickly and securely every time you call.

It’s a faster, more secure alternative to traditional security questions—no need to remember answers or keep track of PINs and passwords.

Voice ID is:

Easy

Next time you call, tell us you’d like to enroll in Voice ID. We’ll walk you through the process and create your voiceprint.

Secure

Your voiceprint is protected with the same advanced security as your other personal information. Even better, it’s more unique than a fingerprint—making it extremely difficult to replicate or fake.

Fast

When you call, we will match your voice to your voiceprint and quickly verify your identity.

Skip the security questions and get your banking done faster. Call us at 888.898.3094 to enroll in Voice ID today.

FAQs: You asked. We answered.

  • Voice ID is a voice-based method of identity verification. Once enrolled, FSFCU will quickly verify your identity using your voice when you call us.

  • Voice ID is faster and more secure than traditional authentication methods. Plus, there are no PINs, passwords, or security questions to remember.

  • Just ask! Call today and your representative will help you enroll.

  • Very. We use over 100 unique identifiers to create your one-of-a-kind voiceprint, including tone, pitch, and accent. It can’t be imitated or faked.

  • Generally, yes. If for some reason we can’t ID your voice, we can still verify your identity using security questions.

  • Your voiceprint is composed of over 100 one-of-a-kind characteristics. Most of these, including physical characteristics like the size or shape of your larynx, can’t be mimicked. Voice ID is a very secure method of identity verification.