BANKING ON YOUR SCHEDULE JUST GOT EASIER.
Say hello to Benny Bot!
Designed to make banking on your schedule easier than ever, Benny Bot is here to provide instant help and fast answers to your financial questions, day or night. Whether you prefer typing a quick message or using our brand-new voice interaction feature to chat hands-free, Benny makes getting support seamless, convenient, and entirely on your time.
Frequently Asked Questions
What is Benny Bot?
Benny Bot is FSFCU’s automated, 24/7 digital assistant built to give members immediate support with common questions about accounts, branches, routing numbers, and more.
How do I use Benny Bot's voice feature?
It's easy! You can ask Benny Bot about:
- General inquiries about our products and services
- Branch locations and hours
- FSFCU's mailing address
- General troubleshooting and support for all other services
- When you need human assistance, Benny Bot will offer to connect you to an FSFCU associate to help resolve your issue!
Can Benny Bot help me with my specific account balances or transfers?
Right now, Benny is focused on answering general questions and guiding you to the right tools. However, we are actively building our upcoming expansion phase, which will allow Benny to securely log you in to view your balance history and process account transfers using your voice or chat!
Is Benny Bot replacing the STAR phone service?
Yes! This fall, Benny Bot will replace our STAR phone service and will be available 24/7. To make your conversation more secure, Benny Bot will be using 2-factor authentication, so make sure your phone number is up to date in our system.
Benny Bot will be handling STAR's current functions, such as:
- Account balances
- Transfers within your own account
- Account history
- Loan payments