What is Benny Bot?

Benny Bot is FSFCU’s automated assistant, helping members with common questions about accounts, branches, products, and services. Starting November 17, 2026, Benny Bot’s expanded phone banking features will provide secure, 24/7 self-service access to account information and routine transactions.

What new features will be available?

Beginning November 17, 2026, you’ll be able to use our automated phone assistant for:

• Secure member authentication using a one-time passcode (OTP)
• Account balance inquiries
• Transaction history lookups
• Direct deposit information retrieval
• Internal transfers between eligible accounts
• 24/7 self-service access

How will these features make banking easier?

• Convenient access to account information without waiting for a representative
• Secure identity verification
• Faster access to routine banking services
• The ability to complete common transactions anytime, day or night

How do I use Benny Bot’s phone features?

Call FSFCU and follow Benny Bot’s prompts. Beginning November 17, 2026, you can verify your identity using a one-time passcode to access the new account services. Benny Bot can also help with general questions about products and services, branch locations and hours, FSFCU’s mailing address, and troubleshooting. If you need additional help, Benny Bot can offer to connect you with an FSFCU associate during business hours.

Voice Assistant & Phone Banking

When you call Fort Sill FCU, there's no need to navigate a phone tree. Simply tell our Voice Assistant how we can help.

Try saying:

• "Contact Center"
• "Collections"
• "Online Banking"
• "Directory"

Looking for a specific employee? Simply say "Directory" and follow the prompts.

Coming November 17

Additional phone banking features will be available. Just say:

• "Check my balance"
• "Transaction history"
• "Direct deposit information"
• "Make a transfer"

How will Benny Bot verify my identity?

Benny Bot will use a one-time passcode (OTP) to securely verify your identity before providing access to account information or transactions. Please make sure your mobile phone number is up to date in our system before the November 17 launch.