CARDS FAQ

HAVE QUESTIONS? WE HAVE ANSWERS!

 

This page is all about our different card types. From transaction limits to what to do if your card is lost or stolen. You can find the answers here!

 

  • You can use your debit card for Point of Sale transactions up to $2,500 per day as well as at the ATM up to $1,000 per day. You may contact us to have this limit raised temporarily.

  • There is no per day or individual transaction limit set on credit cards. The limit is the balance available on the card.

  • You can log in to Online Banking using your PC, laptop, or mobile device to check your credit card history at any time. Note: Online Banking only hold 90 days’ worth of transaction history. To look further back at your account, you will need to access your Electronic Statements.

    Visit our Enrollment page to get started with Online Banking.

    If enrolling in Online Banking is not an option for you, you could also call STAR our 24 hours automated telephone teller, contact us directly or stop by any of our locations.

  • If your card is about to expire, you can expect a new one to be mailed to you at the mailing address we have on file.

    If your card has already expired and you have not received a new one in the mail, please contact us directly or stop by any of our locations so that we can issue you one on the spot!

  • If you have not done so already, please contact the following telephone number, 1-800-472-3272 and select Option 2 when prompted to put a hold on the card.

    Once a hold has been placed on your card, please contact us directly or stop by any of our locations so that we can issue you a new card on the spot!

    If you do not live near a branch, contact us to have a new card mailed to you, via USPS. Note: Member assumes cost for expedited shipping, if requested.

  • You can use Card Controls or call 1-800-472-3272 to activate your new card.

  • You can use Card Controls or call 1-800-992-3808 to change the PIN to your debit card.

  • Great! Thank you for choosing FSFCU for your credit card needs. To apply, please visit our Online Application to get started. We have several credit card options to choose from. Please visit the Credit Card page on our website for full details.

    You may also contact us by phone or stop by any of our locations to apply for a credit card.

  • We have several credit card options to choose from. Please visit the Credit Card page on our website for full details and to apply today.

  • Please contact us directly and one of our associates can place a Travel Alert on your account to make sure you have no issues using your card during your travels.

  • If you have not done so already, please contact the following telephone number, 1-800-472-3272 and select Option 2 when prompted to place a stop on the card.

    Once a hold has been placed on your card, please contact us directly or stop by any of our locations so that we can issue you a new card on the spot!

    If you do not live near a branch, contact us to have a new card mailed to you, via USPS. Note: Member assumes cost for expedited shipping, if requested.

    You will then need to fill out and submit a Card Dispute Form.

 

Card Control FAQ

  • Our enhanced card management options allow you to:

    • Lock/unlock your cards

    • Limit transactions by location, merchant, transaction type or dollar amount

    • View subscriptions tied to a card and see where cards are stored online

    • Stay informed with alerts

    • View your spending via easy-to-read graphs

    • Get in-depth transaction details

    • Report lost or stolen cards

    • Quickly identify and report fraudulent transactions

    • Set up and manage travel plans

    • Activate your card when it arrives

  • Simply log into Online Banking and select Accounts and then Card Controls to get started.

    From Mobile Banking, click the Card Controls icon.

  • No, only our institution’s credit/debit cards are supported.

  • You can access multiple FSFCU cards through a single Mobile Banking account, however, please note that only cards belonging to one member can be linked.

  • No, the card will be automatically updated within our Mobile Banking app.

  • Transactions made with your cards are enriched and displayed. Teller transactions, wire transfers, and payments made via Bill Pay and ACH are not included. Enriched data includes the merchant’s name, logo, address and more.

  • Yes, the app shows the last 50 card-based transactions posted within the last 30 days.

  • “Recurring Payments” are those payments that happen repeatedly on a schedule, for example, streaming subscriptions, cellular bills, or other monthly bills you pay with your card. “Card on File” is a list of merchants who store your card information for future purchases, like online retailers or delivery apps.

  • Detailed transaction information is available by selecting a transaction. For in-person purchases, you may find a map of the location. If you still have questions, the merchant's contact information is provided for your convenience.

  • Yes. International transactions can be blocked under Location Controls.
    All transactions outside of your specified country of residence will be blocked.

  • Yes, an alert will be sent for all international transactions, whether they are allowed or denied.

  • No, alerts will all be included in one message.

  • Previously authorized recurring payments will not be affected by the card controls.

  • Control settings take effect immediately.

  • Alerts are sent as push notifications on your device.

  • The app allows you to set two travel plans at a time per card with a maximum duration of 15 days. If your trip exceeds this or you are travelling more than two times, you will need to update the app after each trip or after 15 days.

 

uChoose Rewards FAQ

  • It’s a rewards program that earns you points every time you use your Fort Sill Federal Credit Union Visa credit card and sign for your purchases. Redeem your points for any reward of your choice from a vast online catalog.

  • Visit uChooseRewards.com. Click the Register link (under New to uChoose Rewards) and follow the prompts to create your User ID and password.

  • You earn points every time you sign for your purchase, plus earn additional points for shopping at participating retailers, in-store or online through uChooseRewards.com.

  • We keep track of your points for you – just register at uChooseRewards.com and check your points balance anytime right on the homepage!

  • It’s your choice! You can choose from millions of options like merchandise, travel experiences and activities, event tickets, merchant gift cards and more.

  • Only credit cards can be enrolled in uChoose Rewards. In addition, if you have multiple credit cards with Fort Sill Federal Credit Union, you can link them together to earn rewards faster. Just log in at uChooseRewards.com, then visit the Preferences page and scroll down to Learn how you can Link Another Account to your Program.

 
 

If you live, work, worship or attend school in these counties:
Oklahoma Counties:Comanche, Caddo, Canadian, Cleveland, Cotton, Garvin, Grady, Jefferson, Kiowa, McClain, Oklahoma, Stephens, Tillman, and Washita
Texas Counties: Archer, Haskell, Montague, Shackleford, Throckmorton, Wichita, and Wilbarger
you may be eligible for membership.
Become a member today and start experiencing the credit union difference.

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For information regarding fees, please refer to our Fee Schedule